ASSESSMENT OF PATIENTS SATISFACTION ATTENDING OUTPATIENT DEPARTMENTS OF TEACHING HOSPITALS OF PESHAWAR

Authors

  • Liza Khan Undergraduate Medical Student, Peshawar Medical College, Riphah International University, Islamabad - Pakistan
  • Hamna Hidayat Undergraduate Medical Student, Peshawar Medical College, Riphah International University, Islamabad - Pakistan
  • Irum Hussain Undergraduate Medical Student, Peshawar Medical College, Riphah International University, Islamabad - Pakistan
  • Javeria Khan Undergraduate Medical Student, Peshawar Medical College, Riphah International University, Islamabad - Pakistan
  • Huma Ali Undergraduate Medical Student, Peshawar Medical College, Riphah International University, Islamabad - Pakistan
  • Mifrah Rauf Sethi Senior Clinical Psychologist, Department of Mental Health, Psychiatry and behavioral Sciences, Peshawar Medical College, Riphah International University, Islamabad - Pakistan
  • Muhammad Irfan Prof and Head, Department of Mental Health, Psychiatry & Behavioral Sciences, Peshawar Medical College, Riphah International University Islamabad - Pakistan

DOI:

https://doi.org/10.55519/JAMC-01-10914

Keywords:

Patients satisfaction, Teaching hospitals, Outpatient department.

Abstract

Background: The doctor-patient relationship is a central feature of the healthcare system. The recent developments in the delivery of health care have tended to focus on patient satisfaction. Therefore, this study was planned to find out the satisfaction of patients attending the outpatient department of teaching hospitals in Peshawar. Methods: A cross-sectional study on Patients Satisfaction was conducted in outpatient departments of five different private and public teaching hospitals in Peshawar, Pakistan from March 2019 to March 2020. The questionnaire was translated into Pashto. All the patients consenting to participate were asked questions from Patient Satisfaction Questionnaire-18 (PSQ-18) by the principal investigator. The data was analyzed using SPSS Version 25. Results: The mean age of the sample (n=1025) was 37.58±15.60 years. There were 725 (70.1%) females and the majority were attending public sector hospitals (n=596, 58.1%). More than half of the sample (n=589, 57.5%) reported higher than mean scores on the Patient Satisfaction Questionnaire (PSQ). The insignificant gender difference was observed in terms of PSQ, whereas patients of public sector hospitals were more satisfied than patients of private sector hospitals (p=0.000). The inter-scale correlation using Pearson Coefficient between patient satisfaction and its subtypes showed a significant moderate positive correlation with a p-value of p=0.000. Conclusion: More than half of the patients showed satisfaction with the healthcare services. Patients attending public sector hospitals were more satisfied than the patients attending private sector hospitals.

Author Biographies

Mifrah Rauf Sethi, Senior Clinical Psychologist, Department of Mental Health, Psychiatry and behavioral Sciences, Peshawar Medical College, Riphah International University, Islamabad - Pakistan

Department of Mental Health, Psychiatry and behavioral Sciences

Muhammad Irfan, Prof and Head, Department of Mental Health, Psychiatry & Behavioral Sciences, Peshawar Medical College, Riphah International University Islamabad - Pakistan

Prof. Dr. Muhammad Irfan M.B; B.S., M.C.P.S. (Psychiatry), F.C.P.S. (Psychiatry), C.H.P.E, M.S. (Mental Health Policy & Services), Ph.D. Professor & Head, Department of Mental Health, Psychiatry & Behavioral Sciences, Peshawar Medical College, Peshawar. Director Research, Prime Foundation Pakistan   Director, World Association of Cultural Psychiatry Past President, Pakistan Association of Cognitive Therapists Director Research & Innovation, Asian Cognitive Behavioral Therapists Association President, Pakistan Association of Medical Editors Chief Editor, Journal of Postgraduate Medical Institute Associate Editor, Journal of Pakistan Psychiatric Society Advisory Board Member, Asean Journal of Psychiatry & Pakistan Journal of Physiology Founding Member Institutional Review and Ethics Board, Postgraduate Medical Institute, Peshawar - Pakistan

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Published

2023-01-02