JOB SATISFACTION IN NURSES WORKING IN TERTIARY LEVEL HEALTH CARE SETTINGS OF ISLAMABAD, PAKISTAN

Authors

  • Habib Akhtar Bahalkani
  • Ramesh Kumar
  • Abdul Rehman Lakho
  • Benazir Mahar
  • Syeda Batool Mazhar
  • Abdul Majeed

Abstract

Background: Job satisfaction greatly determines the productivity and efficiency of human resourcefor health. It literally means: ‘the extent to which Health Professionals like or dislike their jobs’. Jobsatisfaction is said to be linked with employee’s work environment, job responsibilities, and powers;and time pressure among various health professionals. As such it affects employee’s organizationalcommitment and consequently the quality of health services. Objective of this study was todetermine the level of job satisfaction and factors influencing it among nurses in a public sectorhospital of Islamabad. Methods: A cross sectional study with self-administered structuredquestionnaire was conducted in the federal capital of Pakistan, Islamabad. Sample included 56qualified nurses working in a tertiary care hospital. Results: Overall 86% respondents weredissatisfied with about 26% highly dissatisfied with their job. The work environments, poor fringebenefits, dignity, responsibility given at workplace and time pressure were reason for dissatisfaction.Poor work environment, low salaries, lack of training opportunities, proper supervision, timepressure and financial rewards reported by the respondents. Conclusion: Our findings state a lowlevel of overall satisfaction among workers in a public sector tertiary care health organization inIslamabad. Most of this dissatisfaction is caused by poor salaries, not given the due respect, poorwork environment, unbalanced responsibilities with little overall control, time pressure, patient careand lack of opportunities for professional development.Keywords: Job, satisfaction, healthcare organization, nursing staff, health, environment, pressure,responsibility, poor salaries

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Published

2011-09-01

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